Schnell Technocraft is not just a technology company; we are builders of change, makers of products, and leaders of innovation. With an unwavering dedication to quality, we design advanced solutions that challenge industry norms. Our team, powered by enthusiasm and skill, works together to turn visionary ideas into reality. At Schnell Technocraft, we don’t just adapt to the tech landscape; we mould it, securing a future where potential is boundless.
Responsibilities:
- Design, configure, and implement solutions across ServiceNow ITSM and HRSD modules, including Employee Center, Talent Development, COE, Case Management, Knowledge Management, Lifecycle Events, and HRMS integrations.
- Collaborate with HR stakeholders and business analysts to gather and translate business requirements into technical solutions.
- Develop and maintain HR workflows, business rules, UI policies, client scripts, and Performance Analytics dashboards.
- Adhere to ServiceNow HRSD best practices to ensure data integrity, compliance, and a consistent end-user experience.
- Monitor and optimize HRSD modules using Performance Analytics aligned with HR metrics and KPIs.
- Customize HRSD modules based on client needs while following ServiceNow standards.
- Participate in Scrum ceremonies and contribute to complex development and project activities.
- Provide post-implementation support, enhancements, and issue resolution.
- Create and maintain APIs and data integrations between ServiceNow and external systems.
- Work closely with ServiceNow Support on platform-related technical issues.
Knowledge & Skills:
- Proven experience in capturing business requirements and translating them into scalable ServiceNow solutions using Agile practices.
- Strong expertise in Performance Analytics, preferably within HRSD.
- Solid understanding of ServiceNow development and configuration best practices.
- Excellent JavaScript skills and in-depth experience with the ServiceNow platform.
- Strong analytical, problem-solving, verbal, and written communication skills.
- Demonstrated leadership, stakeholder management, and influencing abilities.
- Ability to work in a fast-paced, changing environment.
- Hands-on experience working in an Agile/Scrum delivery model.
Certifications (Required/Preferred):
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow CIS – HRSD (preferred)
Education & Experience:
- Bachelor’s degree in computer science or equivalent.
- Experience across multiple ServiceNow modules (ITSM, HRSD, CMDB, Service Portal).
- 5+ years of overall hands-on ServiceNow development experience.
- 2+ years of ServiceNow Service Portal development and configuration.
- At least one end-to-end ServiceNow implementation experience.
Ready to shape the future with us? Explore our exciting opportunities and join a team where innovation meets ambition
