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Some of our amazing clients

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Some of our amazing clients

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SUCCESS STORIES

Workplace Modernization- Journey from Legacy to Modern Workplace

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Migration of MDM platform from AirWatch to Intune

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Migration from Federated to Managed Identity and Rename of Collaboration platform

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Workplace Modernization- Journey from Legacy to Modern Workplace

Customer Brief

The customer is the largest state agency in the United States that provides licensing and motor vehicle related services. The vision is to be a recognized leader in public service. and motor vehicle-related services. With more than 12000 users and 15000 devices and 5000 servers deployed to handle the application and infrastructure services workload.

IT Cost and Management

  • Multiple device management toolsets
  • M365 investment value
  • Skillset Gaps

Legacy End User Experience

  • Poor End user experience
  • No Self-service capability
  • Real-time collaboration (Internal and External)
  • Local file storage
  • Legacy Client OS

Security and Compliance

  • Fractured security posture
  • Password-based authentication
  • Limited Single Sign-On

Consolidation of Client Management toolsets

  • Microsoft Endpoint Manager (Co-Management and Tenant Attach)
  • Standardize the client OS Build
  • Self-service for application and OS reinstallation
  • AirWatch (Workspace One) to Intune migration

Collaboration

  • Rollout of Teams as standard collaboration tool
  • Migration of user home drive to OneDrive for Business
  • Migration from IBM Connections to SharePoint Online

Security and Compliance

  • Redesign of OU and Group policies (STIG/DISA standard)
  • Enable Self-service Password reset and Multi-Factor Authentication
  • Design and implementation of Conditional Access Policies
  • Enable Windows Hello for Business
  • Defender for Identity and Office 365
  • Local Admin Password Solution
  • Migrate devices from McAfee EPE to BitLocker

Organizational Change Management

  • Training for End users (Recordings, webinars, train the trainer) 
  • Communication Strategy
  • Extended Operational Support
  • Cost savings and value realization
  • Improved End User experience (CSAT score increased from 4 to 8)
  • Improved User and Device Security Posture
  • Improved End user productivity
  • Real-time collaboration
  • Self-service
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Migration of MDM platform from AirWatch to Intune

Customer Brief

The customer is the largest state agency in the United States that managed highway and freeway lanes, provides inter-city rail services, permits more than 400 public-use airports and special-use hospital heliports, and works with local agencies. The customer had more than 14 plus distinct districts with more than 18000 users with mobile devices.

The customer had made significant investments in the Microsoft licensing and were looking to aggressively cut down their IT spends by migrating their mobile device platform from AirWatch to Intune and save approximately 1.3M USD dollars annually. The project though backed up by top management was blocked due to several challenges.

Challenges: 

  • AirWatch configuration 
  • Limited insights on current configurations 
  • Limited or no visibility on what features are currently used in AirWatch 
  • No SME or in house knowledge/documentation 
  • Feature mapping 
  • Features like access file shares on mobile devices had no parallel solution in Intune 
  • Categorization of devices based on districts wasn’t natively possible in Intune 
  • Reporting of devices based on districts for financial mapping 
  • Project Management 
  • Stakeholder Management 
  • Missing Project structure and Governance 
  • Timelines- the project was required to be finished in 7 months to realize the cost savings
  • Discovery and Assessment of AirWatch environment 
  • Our team performed a thorough discovery of AirWatch environment 
  • Provided a comprehensive discovery and assessment report
  • Defined use cases and mapped to different teams
  • Project Management
  • Identified key stakeholders 
  • Defined project governance at strategic, tactical and operational level 
  • Created an aggressive yet comprehensive project plan 
  • Organizational change Management 
  • Worked with customers team to define a OCM plan 
  • Planned and communicated at various levels of organization 
  • Identified and trained change champions 
  • Conducted more than 200+ virtual sessions with the end user community to facilitate migration 
  • Technical Solution 
  • Mapped the technology (Intune) with defined functional and non-functional use cases 
  • Created custom solution to enable grouping devices on device category 
  • Worked with Microsoft and Apple to address challenges as encountered during project execution 
  • Designed the BYOD solution to cater to contractors 
  • All devices were successfully migrated to Intune platform 
  • Project was completed before time and helped customer with project cost savings of 1.3 M USD 
  • With this project an approximate 13000 records were also cleaned up from ABM reassuring customer with no rogue or unmanaged devices
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Migration from Federated to Managed Identity and Rename of Collaboration platform 

Customer Brief

The customer is the global production company spread across 29 countries and provides services around media and creative marketing. The customer have more than 7800 users spread across different geographical locations. 

The customer was undergoing a massive transformation owing to them being acquired by a known global brand. The customer’s team were working under stringent timelines to ensure all of their users get new email address (UPN) and their collaboration platform is renamed to reflect the branding of the parent company. At the same time, the customer was looking to migrate the SSO from federated to managed identity.  

Customer Environment 

  • Legacy infrastructure 
  • Absence of documentation and insights of customer environment 
  • Inconsistent user management processes 
  • No insights about Applications and Application stakeholders 
  • Users spread across multiple time zones 

Project Management

  • Identification of key business Stakeholders 
  • Missing Project structure and Governance 
  • Stringent Timelines 
  • Discovery and Assessment of Identity & Access platform 
  • Assessment and Discovery of Active Directory, Azure Active Directory ,ADFS environment 
  • Provided a comprehensive discovery and assessment report 
  • Defined design and implementation plan 
  • Project Management 
  • Identified key stakeholders 
  • Defined project governance at strategic, tactical and operational level 
  • Created an aggressive yet comprehensive project plan 
  • Organizational change Management 
  • Worked with customers team to define a OCM plan 
  • Drafted email and communication content 
  • Planned and communicated at various levels of organization 
  • Technical Solution 
  • Consolidated all user principal in to one identity. 
  • Email address consolidation to align rebranding efforts 
  • Cleanup of legacy configuration 
  • Cloud/Web application migration from Legacy to Modern Authentication 
  • Collaboration platform (SharePoint Online) rename 
  • Configuration of Power Platform 
  • With any business impact, all users were moved to the new consolidated identity 
  • All applications were migrated from federated identity to managed identity 
  • Collaboration platform (SharePoint, One Drive for Business) was renamed to reflect new branding 
  • Project was completed before time with no downtime or business impact 
  • Potential cost saving with Microsoft licenses was also realized as a number of departed users and old user accounts were disabled/removed 
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