Keep your applications running, secure and improving. We provide L1–L3 application support and management under clear SLAs — monitoring, incidents, fixes, updates and continuous improvement — including 24×7 where needed.
Application support and management (AMS) keeps your applications running reliably — monitoring, incident and problem management, bug fixes, minor enhancements, updates and optimisation — under agreed SLAs, so your software stays available, secure and current.
Schnell Technocraft delivers application support and management across L1–L3: service-desk and incident handling, application troubleshooting, and deep technical and code-level fixes — under clear SLAs with regular reporting. We keep applications patched, secure and up to date, blend run-and-maintain with continuous small improvements, and support your own, third-party and legacy applications, with 24×7 cover where you need it.
Application issues that disrupt the business.
Developers pulled off projects to firefight.
Apps left unpatched, outdated and risky.
No SLAs, no reporting, no accountability.
Engaged as advisory, implementation or a fully managed service.
Service-desk, troubleshooting and deep technical fixes.
Proactive monitoring to catch issues before users do.
Resolve incidents fast and fix root causes for good.
Code-level fixes and minor changes under SLA.
Keep applications patched, secure and current.
Blend run-and-maintain with steady small enhancements.
Clear SLAs and regular performance reporting.
Tune performance, cost and reliability over time.
A structured approach that maps to how software actually gets built and run.
Knowledge transfer.
Proactive alerting.
L1–L3 handling.
Incidents & root cause.
Patch & update.
Continuous & reported.
When apps break and developers firefight, projects stall and risk builds. Dedicated application management keeps your software available, secure and current under clear SLAs — resolving incidents, fixing root causes and improving steadily — so your team stays focused on moving forward.
accountable support
patched & current
not just maintained
Run, maintain and improve your apps.
Service-desk to deep technical fixes.
Support existing and third-party apps.
Steady enhancement under SLA.
A proven method — assess, design, build and operate.
Knowledge transfer and discovery of your applications.
Set SLAs, monitoring, runbooks and processes.
Provide L1–L3 support and incident management.
Patch, update and keep applications current.
Continuously optimise and enhance, with reporting.
Applications kept available, secure and current — L1–L3 support and proactive monitoring under clear SLAs, incidents resolved and root-caused, software patched and steadily improved, so the business runs and your team stays focused forward.
End-to-end support, from desk to code.
Clear service levels and transparent reporting.
We maintain and enhance, not just keep the lights on.
Your own, third-party and legacy systems.
Tell us your goals. We'll come back within one business day with the right expert and a clear next step.
Schnell Technocraft empowers enterprises with secure, scalable technology solutions across cloud, cybersecurity, automation, data, applications and managed IT services.