Government · Modern Workplace

Workplace Modernization
for a U.S State Agency

Consolidating device management and unlocking the value of an existing Microsoft 365 investment for a state licensing and motor-vehicle agency of ~12,000 users — lifting security posture, productivity and self-service.

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~12,000

users

15,000

Devices managed

CSAT 4 → 8

Satisfaction

The challenge

What we did

Endpoint & device management

Collaboration

Security & identity

Adoption

The outcome

Cost savings

Consolidated tooling and licensing around the Microsoft stack already in place.

Stronger security posture

Modern authentication, Conditional Access, Defender, LAPS and BitLocker across the estate.

Higher productivity

Teams, OneDrive and SharePoint Online enabled real-time, anywhere collaboration.

Self-service enabled

Standardized builds and self-service reinstalls reduced helpdesk load.

CSAT 4 → 8

End-user satisfaction doubled after the rollout.

Client profile

Industry

Government / public sector

Size

~12,000 users · 15,000 devices · 5,000 servers

Region

United States

Scope

Licensing & motor-vehicle services

Services

Endpoint management
Collaboration
Security & compliance
Change management

Technologies

Microsoft Endpoint Manager
Intune
Teams
OneDrive
SharePoint Online
Windows Hello for Business
Defender for Identity
Defender for Office 365
Conditional Access
BitLocker
LAPS

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